What You’ll Do:

Reporting to the Manager, National Sales, you’ll be responsible for assisting in managing staff and organizing and monitoring work processes.

The core parts of your role will be to: 

• Attracts new business. This includes responding to customers questions or complaints, initiating new business through incoming phone calls, mailings and cross-marketing initiatives, and provides feedback with regards to preparing the new business inserts for client policy kits.
• Resolves product or service problems and customer complaints as required. This includes clarifying the complaint, determining cause, selecting and explaining the best solution, making recommendations to management, and following-up to ensure resolution.
• Supports staff by responding to daily operational and sales questions from the sales representatives, clarifying information, and providing direction and counseling as required. Provides necessary data and assists the Sales Representatives with home and auto presentations, seminars, etc.
• Determines responsibilities and functions that require assignment of sales representatives and sales administration representatives to special projects.
• Tabulates the sales standards data monthly. This includes requisitioning bonus payments and maintaining the year-to-date figures for management.
• Applies quality principles and practices to establish a strategic approach and improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
• Assists in establishing strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to prepare an annual budget and schedule expenditures.
• Provides information to the National Sales Manager including annual objectives, business opportunities, results, trends, and competitive information.
• Assists in managing the department and coordinating activities to achieve operational efficiency while adhering to the strategic plan. Analyzes needs and directs changes as required.
• Increases management’s effectiveness. This includes recruiting, selecting and training individuals, communicating strategies and objectives, and providing workers with the necessary resources to perform individual job responsibilities efficiently.
• Assists in leading the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, monthly meetings, motivation and support to help employees meet objectives and quality requirements, reviewing progress, and offering feedback as required.
• Liaises with the management and the corporate facilities team on specific matters, including but not limited to, vendor commitments and contracts, and engages with landlord on facility matters when required.
• Coordinates with corporate Technology Services on relevant matters of equipment, systems issues, Business Continuity Plan (BCP) requirements, etc. 
• Provides information and resolves user problems relating to system errors and general accounting errors.
• Performs other duties within competence, as assigned.